University at Buffalo The State University of New York

2015-2016 Transportation Fee Report

Background

The Transportation Fee component was instituted in 1986 in support of parking and transportation services for the University. The fee provides busing and shuttle services to all students for intra- and inter-campus transportation. The campus transportation system serves to make campus travel easy, convenient, and safe, with a primary aim to provide timely transportation that will decrease reliance and use of personal vehicles and support UB’s commitment to climate neutrality.

In addition to campus transportation services, our office provides a number of car free alternatives designed to alleviate parking congestion/personal vehicle ownership/use on campus: carpool and rideshare programs, Zipcar car share, bike share program, and holiday transportation services.

Recent developments relevant to this component include:

  • “Fun Run” bus service to three distinct entertainment areas added on Thursday, Friday and Saturday nights
  • UB Stampede express bus lines renamed “Yellow Line” and “Red Line” for easier identification
  • Roving shuttle added to facilitate students travel from North Campus student lots to the Academic Spine
  • E-Business suite expanded to take online citation payments and appeals
  • Winter bicycle storage option added to the bicycle program
  • Bicycle registration and tune-up events held for residents of Ellicott and Greiner Hall
  • Group bike rides sponsored by UB Bicycle Program
  • Zipcar adds a 14th car in response to demand and expands presence to Hadley, Flickinger and South Lake complexes
  • Outreach efforts with monthly parking “pop-up” events highlighting the offerings of Parking and Transportation Services
  • Parking and Transportation staff attended trainings to enhance customer service
Student Benefits/Impacts
  • Shuttle and inter campus bus transportation
  • Service is provided on all campuses to facilitate travel within each campus and provide shuttle service from outlying and park/ride lots. By utilizing shuttles, busing and bicycling services, students do not need a vehicle on campus or need to move their vehicle around campus.
  • Online E-business offerings ease the vehicle registration, citation payment and appeals processes.
  • Carpool and rideshare services alleviate some of the demand for parking, reduce traffic congestion, and reduce our environmental footprint.
  • Maintenance, plowing, lighting and safety of campus parking lots is maintained to ensure safe, accessible and equitable parking.
  • Commuter and park and ride services are available for convenience/easy campus access.
  • Multiple communication channels are used to advise campus populations to changes in transportation schedules and parking/traffic advisories to allow for advance travel planning.
  • Customer service and support continually monitored and adjusted to meet campus needs.
Student Access

The following campus transportation services, which are free of charge to students, are supported by the transportation fee paid by each student. Many commuter students will park once in the morning and then use University transportation throughout the day.

  • The UB Stampede: ride the Stampede buses to get between campuses.
  • Shuttles on North Campus: move you where you need to go via the North Campus Shuttles and Green Line Shuttle. A roving shuttle facilitates travel between student lots and the Academic Spine helping students to get to class on time.
  • South/Downtown Campus Shuttles: the Blue Line connects the Downtown and South Campuses without the hassle of connecting from shuttle to shuttle.
  • Mall/Market Shuttle: shopping needs are met with weekly trips to Walmart, Tops, Wegmans, the Boulevard Mall and Target Plaza.
  • Fun Run: late night buses to three distinct entertainment areas are offered on Thursdays, Fridays and Saturdays.
  • The Transportation Tracker Service lets riders track the location of any bus or campus shuttle, on any route, via the web or a smart phone.
  • The bicycle program offers a healthy transportation alternative. Offerings in the bicycle program include:
    • Bikeshare at UB, powered by Social Bicycles, offers a GPS-enabled bike that you can locate and borrow using your computer
    • Free bicycle registration is offered to deter theft and aid in recovery/return should a bike be stolen.
    • Free winter bicycle storage
    • Bicycle racks in key locations
    • Each UB Stampede bus is equipped with bike racks
    • Bicycle repair stations are located at Main Circle and the Student Union
  • Students have access to rideshare information via affiliation with GOBuffaloNiagara.
  • Student hangtags are available online. Look for the “Permits Online” option at here. (Note: You will need your UB IT name and password.)
  • Hangtags, information and campus parking and transportation maps are provided 8:30 a.m. - 5:00 p.m., Monday through Friday at 106 Spaulding Quad.
  • Information regarding parking regulations, bus and shuttle schedules and visitor parking information is also available at here.
  • Parking violation information and the ability to appeal a ticket is accessible here
  • Students may access and/or direct family and friends to our information booths for directions, maps, etc. or visit us online here.
  • Provide a venue for advertisements featuring campus services and events.
  • Parking and Transportation outreach and discussion forums held in a variety of settings throughout the year seeking student input and feedback.
  • Blue Light Safety Phone Access
Contact Information
Actual Expenditures
Transportation budget graph by functional area Transportation budget graph by initiative area

Transportation Services: $6,171,669

Provides safe, timely and convenient transportation (bus and shuttle) services within and between UB’s campuses.

  • 28 buses in the UB Stampede fleet
  • 16 shuttles in the UB Park and Ride fleet
  • Park & Ride connector shuttles allow for effective use of less proximate parking spaces
  • Convenient bus and shuttle stops and routes
  • Mall/Market service
  • Late night entertainment Fun Run busing
  • Bikeshare at UB provides 40 bicycles
  • Bicycle racks on each bus equipped to hold three bicycles
  • GPS Public Viewer allows students to view real-time shuttle locations via the web
  • Transit advertising offerings expose students to campus services and event information

Fast Facts

Shuttles

  • 84% rated shuttle cleanliness as good to excellent
  • 78% rate overall satisfaction as good to excellent
  • 88% rate overall driver customer service skills as good to excellent
  • The North Campus Shuttles transported almost 330,000 students in 2015
  • Over 98,000 students utilized the mall/market service offering in 2015

Buses

  • Over 3 million passengers transported in 2015
  • Eliminate an estimated 10,000 daily personal vehicle trips on and between the campuses
  • 82% rated the appearance/cleanliness of the buses excellent-good
  • 82% reported excellent-good satisfaction with service quality
  • 74% ranked bus driver courtesy excellent-good

Alternative Transportation

  • Over 4,600 students have been approved as members of Zipcar car-sharing at UB. Each Zipcar takes 15-20 personal vehicles off the road; UB currently has 14 Zipcars and reservations surpassed 1,500 in one month.
  • Express Bus available to take students home to NYC, Albany, Syracuse and Binghamton for semester breaks. 673 students availed themselves of this service last year.
  • Bike racks support over 850 bikes on campus
  • UB Stampede bicycle racks were used over 4,300 times in 2014
  • 60 three-member carpools established; thus reducing the number of single occupancy vehicles parked on campus by approximately 180

Parking Services: $3,901,319

Provides and maintains sufficient, convenient, and safe parking for students, faculty, staff and visitors.

  • Convenient and orderly parking throughout campuses
  • Lot directional signs utilized at beginning of semester to aid with way finding and Park and Ride promotion
  • University Police patrols
  • Parking enforcement
  • Designated carpool spaces
  • Visitor information booth
  • Parking meters/short-term parking, inclusive of pay-by-cell technologies
  • Lot maintenance/snow removal/delineators added
  • Online vehicle registration
  • Online appeal and citation payment process
  • Campus Advisory and Parking Radio Station, 1620AM and Twitter used to advise of current parking and traffic conditions
  • Targeted messaging in advance of special events impacting parking
  • Information aides in lots during opening week of semester providing information and guidance
  • Electric vehicle charging stations on North and South Campuses.
  • Managed event parking for over 70 events in 2015
  • Overnight parking restrictions in residential areas to aid snow removal efforts
  • Two lots on North Campus designated for commuters only
  • Rideshare matching initiatives are available to decrease reliance on personal vehicles

Fast Facts

  • Over 16,000 parking spaces managed and maintained
  • Nearly 60 registered carpools, with approximately 180 individual permits turned in
  • Accessible spaces: 77,5% agreed that their needs were met
  • Surface conditions: 77% feel surfaces are well maintained
  • Bike Share at UB: 72% reported satisfaction as good to excellent
  • Parking and Transportation Services staff: 87% agreed that they are professional and courteous
  • 16,667 student parking permits were issued; 100% of those were issued through online process
  • Approximately 19,050 parking violations issued in 2015
  • 5,085 citation appeals processed in 2015
FAQ

What is Zipcar? How do I sign up?

Zipcar is the world's largest car-sharing service. If you are 18+ you can sign up and have access to any of the Zipcars on campus. You may reserve a car for an hour or the day. Gas and insurance are included. Sign-up for Zipcar membership at http://www.zipcar.com/ub.

Spring Break is around the corner. Do you offer transportation to other cities?

Visit our website to learn about our Express Bus Home program to Binghamton, Syracuse, Albany and NYC. The Express Bus Home travels for spring break as well as winter and Thanksgiving break. It leaves from and returns to the North Campus to make your travel easy.

I own two vehicles. How do I obtain another permit/hangtag?

Each individual is allotted one permit. The permits are transferable between vehicles. To add another vehicle to a permit or change the vehicle information assigned to your permit, log into your permit account or email us.

I do not utilize the busing service. Why should I pay the transportation fee?

The fee pays for much more than our busing contract. It also pays for shuttle services, lot maintenance, lot safety patrols, Blue Light Safety Phones, snow removal, information booths, lot construction, shelters, etc.

If I can’t find a parking spot before my morning class, what can I do?

Make our Park and Ride Lots your first choice. On the North Campus, Park and Ride service is available from the Center for Tomorrow, Stadium, and Alumni parking lots. Shuttles run every 12-30 minutes with convenient drop offs at academic buildings and student apartment complexes. View an up to date shuttle schedule here

Can I register for my permit online?

Students, faculty and staff, may register online for their permits Look under “Permits” on our website menu. (Note: You will need your UBIT name and password.)

How do I receive my parking permit?

A mailing option is available, but only when registering for the next year’s permit between April and August. Other times of the year, you can pick up your permit from 106 Spaulding Quad on the North Campus. You will need your UB Card or driver’s license when picking up the permit.

I need to pay for my parking permit? How much are permits?

A portion of the student’s Transportation Fee is designated for their permit. There is no additional cost to students. For faculty/staff members the cost is $9.65.

Where can I pay my tickets?

Online payments are accepted at on the Parking E-Business site. You may also pay tickets in person at 106 Spaulding Quad on the North Campus, Monday - Friday, 8:30 a.m. - 5:00 p.m. or at 1Capen, Capen Hall on the North Campus. The parking offices will also accept credit card payments over the phone.

What should I do if I lose a ticket?

Simply call our office and we can look up lost tickets via your license plate number.

How can I appeal my ticket?

The first step to appeal a ticket is to file a written appeal online at the Parking E-Business Portal, or in person at 106 Spaulding Quad. If needed, a second step in-person hearing may be requested to continue your appeal.

Where can my friend park on weekends?

Lots are not permit enforced on the weekends, but guests must abide by the normal parking rules which include overnight parking regulations, restricted handicap spaces, fire lanes, student apartment lots and service spaces. If your friend is visiting on a weekday, they may obtain a guest parking permit from the Parking office, 106 Spaulding Quad.

Do you provide transportation for shopping?

Our Mall/Market shuttle operates on Saturdays with an express market shuttle offered twice a week. Students on the North and South Campuses can enjoy shopping at Tops, Wegmans, Walmart, Target and the Boulevard Mall. Visit us at http://www.ub-parking.buffalo.edu/schedules.php for complete schedules!

What transportation is provided for the Downtown Campus?

The Blue Line Shuttle connects the Downtown and South Campuses. It operates 7:00 a.m. - 8:00 p.m., Monday through Friday. A schedule is available here.

Can I park at a meter?

Parking meters require payment 8:00 a.m. - 8:00 p.m., Monday - Saturday. Rates vary per location. Each meter is also a Parkmobile pay-by-cell space. Parking permits are not valid at meters. Report broken meters via the web or by calling 716-645-3943.

Questions and comments regarding the Comprehensive Fee may be emailed to UBstudentaccounts@buffalo.edu.

Last updated: August 29, 2017 1:17 pm EST