University at Buffalo The State University of New York

2016-2017 Technology Fee Report

Background

The State University of New York instituted the Technology Fee in 1997 as part of a comprehensive plan to build and maintain fundamental facilities and services that will enable UB to offer its students the highest quality learning environment. Information Technology is at the heart of the student experience, and faculty depend upon students having access to all Information Technology resources offered—from online registration to virtual learning systems and academic library resources. The Technology Fee is used to address specific technology needs such as computing and information technology, library automation, connectivity and mobility, public IT service sites, and student system automation.

Student Benefits/Impacts
  • Mobile web access to Student Services and resources critical to academic success as part of the UB Curriculum
    • Web based student services and information systems (HUB) as part of the UB Curriculum
    • Electronic resources available from UB Libraries, including full text journals, articles and e-books
    • Self-service tools, such as 24/7 access to password resets online or via text message
    • Customized personal portals, such as MyUB and HUB
    • My Virtual Computing Lab provides 24/7 access to analysis and instructional software anywhere on mobile devices
    • UBlearns learning management systems including the Blackboard Mobile Learn app
    • Virtual Meeting Spaces via Skype for Business
    • Unlimited, secure cloud-based file storage and sharing with UBbox
  • Technology to support formal and informal learning environments
    • Educational technology in formally scheduled classrooms
    • Online learning content captured in lecture halls and classrooms
  • Dependable printing services (iprint@UB and iprint anywhere) which offer color and black and white printing from any device
  • Distribution of standard software for student learning and productivity
    • Participation in the Microsoft campus agreement (Microsoft Office software)
    • Analysis and synthesis programs such as MATLAB, SPSS, Mathematica, and SAS
    • Internet Security software to keep your computer safe and secure (Symantec Endpoint Protection anti-virus and firewall)
    • Identity Finder software for removing and securing personally identifiable information (PII) on personal computers
  • Robust and secure access to the Internet for academic and non-academic purposes
    • Effortless configuration to the secure eduroam Wi-Fi
    • Internet access to the community Internet and Internet 2
    • UB Connect network for media or gaming devices and campus visitors, parents and guests
    • High speed wired ResNet in on-campus apartments and residence halls
    • UB wired network in residence halls and on-campus apartments for turbo-fast Internet access
    • Spam filtering and email filters
  • Guidance for student use of computing and information technology
    • UBIT Help Center and mobile UB Tech Squad unit technology assistance services
    • On-site consulting in most public IT service sites to provide assistance with productivity and printing issues
    • Rapid response to triage and solve or escalate problems to reduce hardware and software downtimes
    • On-line help documentation and video tutorials for configuration, customization and installation of UB supported devices and software
  • Technology to assist students with special needs
    • Read & Write, Jaws, MathPlayer, ZoomText and Dragon Naturally Speaking software installed on assistive workstations
    • Read & Write speech-to-text software enabled on all cybrary workstations
    • 14 adaptive stations in public IT service sites
Student Access
  • Over 250 state-of-the-art computing IT services sites and classrooms located on all campuses
  • 614 public workstations (North Campus)
  • 88 public workstations (South Campus)
  • 33 Library Reference workstations
  • 68 workstation Linux computing site (Bell 101)
  • My Virtual Computing Lab—access to analysis and synthesis software fully integrated with personal and remote file storage and printing
  • Public IT service site in Lockwood that provides comfortable furniture, secure Wi-Fi access, and power to support mobile device usage
  • Public IT service sites in Ellicott (Blake Learning Center), Governors (Clinton), and South Campus (Abbott and Clement) residence halls
  • 41 Express Stations in public IT service sites to give students quick access to productivity tools and printing
  • 40 Quick Connect workstations in public areas outside of public IT service sites to provide more 24/7 access where they need it
  • 96 workstations in three hands-on computer equipped classrooms
  • 24-hour access in Capen cybrary in Silverman Library during the semester
  • 24/7 access to residential computing labs: Governors (Clinton) and on South Campus (Abbott and Clement) during academic months
  • UB-Secure Wi-Fi access to eduroam on campus using an effort-free installation process
  • Annual web-based student computing surveys
  • UB ResNet residence halls and apartments registration service
  • Printing support for all registered students using iPrint@UB including recycling programs for environmental responsibility
  • Centralized provisioning of virtualized workstations (“zero” clients) saving energy through reduced electrical and cooling usage in public IT sites
Contact Information

Public IT service sites:

  • Capen cybrary: Silverman Library (1st 2nd and 3rd floors)
  • 101 Bell Hall (Linux public site)
  • Abbott Cybrary, Health Sciences Library, and Architecture and Planning Library, 1st and 3rd floors (South Campus)
  • 408 Fronczak Hall
  • Lockwood Cybrary: 2nd and 3rd floors
  • Residence Halls (Fillmore, Clinton, and Clement)
  • Computer equipped classrooms (206 Baldy, 143 Park, and 201 Capen)
  • Public IT service locations

Office of Vice President and Chief Information Officer
Monday – Friday; 8:30 a.m. – 5:00 p.m.
517 Capen Hall, North Campus
716-645-7979
716-645-7910
www.buffalo.edu/ubit/help

Actual Expenditures
Technology Fee budget graph by functional area Technology Life budget graph by initiative area

Digital Library: $6,609,832

In support of UB’s commitment to academic excellence, the digital library provides outstanding collections, services, and programs that enhance students’ educational experiences.

  • Provide 24/7 access to a vast array of electronic resources, including web based full-text and research-oriented digital information products, to support the creation of new knowledge
  • Provide technology-enabled spaces and innovative services which inspire learning and collaboration Partner with teaching faculty to create global citizens who are able to navigate an increasingly complex information landscape.

Fast Facts

  • The Libraries provide access to 383 research databases including ScienceDirect, ISTOR and HUBNET.
  • The number of searches (queries) in Libraries databases surpassed 4.3 million.
  • More than 2.9 million journal articles were downloaded.
  • More than 826,000 e-books are now available in the Libraries.
  • Almost 400,000 e-book sections and chapters were downloaded
  • The Libraries provide access to more than 175,000 e-journals.
  • The Libraries offer 110 digital collections that cover such diverse subject areas as African American studies, American literature, architecture, biology, medicine, music, psychology and UB history.
  • The Libraries provide streamed access to course-assigned feature films, classic films, and popular documentaries embedded directly into UBlearns.
  • Journal articles and book chapters are delivered electronically and physical items are retrieved and made available for pickup through the Libraries’ Delivery+ service.

Educational Technology: $3,020,887

Support for fundamental facilities and services, labs, software and training in development and advancement of instructional initiatives.

Distributed Support for Technology

  • Maintain computing labs on both campuses

Student Services: $453,641

Fundamental facilities and services, equipment, software and technical efforts in support of university student systems and student service areas. Continued support to enhance student access to technology through:

  • Provide multiple web based service options to facilitate student service information dissemination and service transactions on a 24/7 basis for enrolled students including: reservation forms; services and facilities information; self-help and developmental information; and service/business forms
  • Career Services web based services: on campus jobs program, job and career resources and services
  • 24/7 web based mechanisms for student feedback and questions
  • Social media communication tools in support of student services and the student experience
  • Web based registration for event programs
  • UBLinked platform provides an easy and convenient way for students to explore and track involvement in co-curricular activities
  • Survey software to assess student learning outcomes and opinions of student services
  • Technical support for the maintenance and enhancement of Student Affairs technology fundamental facilities, services and application development that supports 14 student service units

Fast Facts

  • Over 300 web pages supported
  • Over 400,000 page hits annually
  • 17,203 students utilized Bullseye powered by Handshake online career management system
  • 10,972 approved employees in Bullseye
  • Posted 26,446 full- and part-time jobs and internships in Bullseye
  • 14 student service units supported
  • 248 surveys administered by over 40 individual departments or units on campus with over 62,000 respondents
  • Over 23,000 customers on UBLinked

UBIT: $8,894,371

Fundamental facilities and services, equipment, software and technical services in support of advancing UB's mission of excellence in research, teaching and service through the provision of high quality information resources and technology.

Web Based Student Services

  • HUB Student Center
  • MyUB
  • UB Mobile app for Android and iOS devices
  • UBmail
  • UBlearns
  • Web servers for personal web pages, student club web sites and digital capture of instructional sessions in lecture halls and classrooms
  • Site licensed software downloadable for supported devices

Public IT Service Sites, Cybraries and Hands-on Classrooms

Public IT service sites and cybraries are locations equipped with network-connected computers with productivity software, some with scanners, and with high speed printers that are available to all UB students.

  • Friendly, comfortable IT locations and classrooms that encourage collaboration
  • Quick access where you need it: express stations in public IT service sites and Quick Connect in other public areas on campus
  • Maintain public site availability 16 hours/day seven days/week generally plus two 24-hour sites, one site seven days/week and one site six days/week
  • Maintained three hands-on computer equipped classrooms (97 seats) for hands-on instruction
  • Monitor and repair software on 724 public workstations located throughout campus
  • Integration with My Virtual Computing Lab and iPrint@UB for access to specialized software anywhere, anytime

Fast Facts

  • 583 public workstations (North Campus)
  • 86 public workstations (South Campus)
  • 31 Library Reference workstations (North and South campuses)
  • Software at the public IT service sites is metered so licensing decisions could be based upon usage
  • Provided metered premium software to public workstations
  • Connection speed to all public IT service sites is 1Gbps
  • Increased Lockwood Cybrary express station from 6 to 12
  • Upgraded 250 workstations for 2016-17 academic year
  • Improvements to Abbott and Capen 3 public computing sites

Public Printing

Access to public printing services (iprint@UB) is provided for public lab workstations and personal computers. Printing is done by medium to high-speed laser printers distributed in buildings or areas where computers are located. Most printing locations are staffed by student attendants who assist with printing needs.

  • Maintain 35 public access high capacity printers to support high quality and timely printing services
  • iprint@UB queue management and print quota allocation system that improved print job throughput by providing even access to printing service, reducing waste, and deleting excessively large print jobs
  • Upgraded iprint@UB service now offers easy printing from any device

Fast Facts

  • Color printing available
  • Print count for 2015-16 academic year was 17,904,319 down 7.5% from last year!
  • Schools of Law, Management, Public Health and Health Related Professions also manage lab printing using iprint@UB

Network Connectivity

Connectivity to campus network and Internet

  • Connections to Internet 1 and Internet 2
  • Encrypted eduroam Wi-Fi available throughout campus
  • UB wired residence halls and apartment network provides turbo-speed to student residents
  • Maintained a library of self-help documentation for connecting to the network

Fast Facts

  • XpressConnect service configures mobile devices to encrypted eduroam Wi-Fi quickly and effortlessly
  • UB’s Internet 1 connectivity is 5 Gbps redundant
  • UB’s Internet 2 connectivity is 10 Gbps

Assistive Computing

  • 11 adaptive technology workstations in public IT service sites
  • Maintained Standard accessible software on 13 adaptive workstations in public labs, including JAWS, Dragon Naturally Speaking, and ZoomText.

Fast Fact

  • Center for Assistive Technology recommends assistive software for public IT service sites and cybraries.

UBlearns Learning Environment

  • Continued support for the Blackboard application including production, quality assurance and development servers
  • Application building block maintenance and support including vendor suggested enhancements
  • Blackboard Mobile App for iPhone and some Android devices

Fast Facts

  • Blackboard Mobile App had 18,565 unique visitors during 2016. Logins from IOS platform were 15,535 and from Android platform were 3,230
  • There were 3,281 UBlearns course sites for Fall 2016 maintained by 2,278 faculty members
  • 125,847 student enrollments in courses using UBlearns for Fall 2016 maintained by 2,227 faculty members

Campus Licensed Software

  • Participation in the Microsoft Campus Software Agreement (MCSA)
  • Provided software tools, documentation, and assistance for the products established by UB2020 Standards Committee
  • Distributed licenses for software in support of UB's programs through My Virtual Computing Lab
  • Distributed software licenses (SPSS, SAS, AutoCad, Mathematica, Maple) for use in departmental computing labs
  • Oracle accounts and software access were provided for database classes

Fast Facts

  • Windows was downloaded 1,281 times in the 16/17 academic year
  • Windows Office 26,813, Mac Office was downloaded 14,470 in the 16/17 academic year

Central Authentication and Email Services

UBITName (login) for many campus services; and high availability email and file services

  • Sustained commercial spam identification service
  • Maintained email delivery quality of service
  • Maintained service availability and delivery throughput of the central email service infrastructure
  • Maintained central authentication service and self-serve password management

Fast Facts

  • Provided 43,053 students with Google Mail (UBmail)

UBIT Help Center

Computing assistance with UBITName accounts, getting connected and IT services, problem and request handling for students, faculty, and staff via phone, email, and a walk-in location.

  • Provide consulting services to all UB affiliates, primarily students
  • Provide on-line self-help instruction, including stepwise orientation to IT at UB
  • 800 number help line for out of town students

Fast Facts

  • Handled over 12,800 service request and incident reports from students

Internet Security Awareness

Increase student awareness and provide self-help tools for computing and Internet security

  • Provide Symantec EndPoint Protection anti-virus and firewall for 32-bit and 64-bit Windows operating systems and MacOS
  • Implemented Identity Finder desktop software to locate and expunge Personally Identifiable Information on personally owned laptop computers

Fast Facts

  • Symantec EndPoint Security Internet protection program suite for PCs and Macs downloaded 10,118 times in the 2016/17 academic year.
  • Computer security learning session provided to new students and their parents during Summer orientations

Technology Classrooms: $997,225

  • The project to upgrade centrally scheduled classrooms with digital connections and projection continued. Approximately 50 rooms are completed each year.

Fast Facts

  • 2,414 video recording sessions (3,921 hours) and 1,639 audio recording sessions (1,890 hours) were made available to students during 2016/17
  • 149 centrally scheduled classrooms are currently equipped with projection technology
FAQ

What is UBIT doing to make sure every student has fast, reliable Wi-Fi access?

Reliable Wi-Fi coverage is important to UB, and demand is growing exponentially. Working with the campus community, UB is building a better Wi-Fi network across all three campuses with upgrades ending in Fall 2017. This three year expansion is called Wi-Fi Boost. As UB makes a major investment in Wi-Fi infrastructure, Wi-Fi Boost will double our access points and upgrade UB’s networks to the latest, fastest standard. Visit www.buffalo.edu/ubit/boost for more information and to find the current upgrade schedule.

In 2013, UBIT completed a distributed antenna system project partnering with Verizon Wireless that has significantly improved cellular reception in many places, including trouble spots such as Knox Hall and Student Union. T-Mobile also joined the distributed antenna system in Ellicott, Student Union, Knox and Governors.

When can I use my UB email account?

As soon as you activate your UBITName, UBmail is yours to use! All official communications will be sent only to your Buffalo.edu address, and many professors prefer to receive emails solely from your Buffalo.edu address, as a proof of authenticity. Even if you do not use UBmail as your main email account, we recommend you check UBmail at least once a day, or set it up to forward to your main email account. We offer a UB-branded version of Google gmail to all students.

Why aren’t there more computers for students on campus?

The way people interact with computers is changing. We know from the Fall 2016 UBIT Student Experience Survey that over 90% of students own laptop computers, and over 95% own smartphones. Although UB offers over 3,000 workstations for students in over 225 sites on campus, there never seems to be enough. To support the shift towards mobile device usage, we have increased the number of convenient power outlets on campus and are expanding Wi-Fi coverage over the next few years. UBIT also makes your mobile devices more powerful by offering remote print access (iprint@UB anywhere) to public computing sites and providing professional software through My Virtual Computing Lab. Files can be easily stored and accessed from any device using UBbox, which offers unlimited secure cloud storage.

What is UB doing to provide student services 24/7?

With the exception of planned maintenance, UB’s networks are always up and running. UBmail services like the HUB Student Center, UBlearns and MyUB are available 24/7, and our spam filters are on constantly on guard. The UBIT website is optimized for mobile web browsing with world-class software always available for download to UB students, faculty and staff. The UBIT Help Center online is available 24/7 to submit problems, request services and track their progress. Apps like UB Mobile offer access to UB information anytime, from anywhere.

How do I get my copy of Microsoft Office software?

You can download Microsoft Office 2016 online for Mac or PC at http://www.buffalo.edu/ubit/software at no additional cost. It is no longer possible to purchase a DVD installation copy of Microsoft Office software. New versions of AnyConnect Secure Mobility Client, Maple and Symantec Endpoint Protection anti-virus and firewall are also available to download. Before you buy any software, be sure to check www.buffalo.edu/ubit/software to see if UB provides it.

Where can I get access to analysis and creativity software like SPSS or Microsoft Visual Studio?

My Virtual Computing Lab (MyVCL) offers access to high-demand and costly software packages from your laptop or desktop computer, wherever you are. In just a few clicks, you can control to a high-powered PC with software like SPSS, MATLAB, Mathematica, Microsoft Office and more. MyVCL allows you to share your files through UB’s File Sharing system (UBfs), and to release print jobs to iprint@UB. For more information on MVCL, go to www.buffalo.edu/ubit/myvcl. For a video tour of the software and services that UBIT offers, visit www.buffalo.edu/ubit/start

Where can I get help with my UBITName account or connecting to the Internet?

The UBIT Help Center is located in Lockwood’s 2nd floor Cybrary on North Campus and the Abbott 1st floor Health Sciences Library on South Campus. They can also be reached by phone (716-645-3542) or logging into the UBIT Help Center online at www.buffalo.edu/ubit/help, the UB Tech Squad also offers in-person assistance to current UB students anywhere on campus at no extra cost: book an appointment online at www.buffalo.edu/ubit/help.

I am new to UB. How do I learn about all of UB Information Technology’s offerings?

Visit the Getting Started new student video tour at www.buffalo.edu/ubit/start and learn how to get connected at UB.

Questions and comments regarding the Comprehensive Fee may be emailed to UBstudentaccounts@buffalo.edu.

Last updated: January 16, 2018 12:08 pm EST