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Student Response Center
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Student Billing and Financial Aid Disbursement Policy FAQ
Effective fall 2011, the Office of Financial Aid implemented a new financial aid process. As a result, students will begin to see financial aid credited to their student account after the Drop/Add period.
UB understands that this new financial aid process will affect all students who receive financial aid. Below are additional details regarding the new process and its impact on our students.
The new financial aid process ensures the university’s commitment that students receive all the financial aid for which they qualify; eliminates the need to recalculate a financial aid awards when changes to students schedules occur; aligns financial aid disbursements with the academic calendar and is practiced by many universities nationwide.
The change in timing of disbursement will not result in late fees on tuition bills, although students will remain responsible for making payments when they are due. Bill due dates can be found on the Student Accounts website.
UB understands that students may need assistance as the university community adjusts to this new process. Any student who needs immediate access to financial resources can add up to $500.00 in the form of Campus Cash, which will be billed to your student account. Similar to a debit card, Campus Cash can be used to make purchases such as books and supplies, groceries, and other necessities at on- and off-campus locations. Additional information about the benefits of using Campus Cash and application materials is located at http://www.myubcard.com/ubcard/campuscash.
Once financial aid is disbursed to student accounts, students may be eligible for a financial aid refund. Enrolling in the Direct Deposit of Refunds program is the most expeditious way to receive these refunds. More information on direct deposit can be found in the HUB student center and on the Student Accounts website.
We appreciate your patience as we implement the new financial aid disbursement schedule. If you have any questions, please read the FAQs below; contact Student Accounts by telephone at 716-645-1800, by email at email@example.com or by visiting the Student Response Center at 232 Capen Hall or 104 Harriman Hall.
1. I have an Unpaid Bill hold on my account. What does that mean?
An “Unpaid Bill” hold is placed on a student account where a balance remains unpaid after the second payment due date in the term. You can find the “Unpaid Bill” hold in your HUB Student Center in the section called “Holds”. Clicking on “details” will provide additional information about the hold item. You will be taken to a screen called “Your Holds”. To learn the reason for the hold along with contact and instructions, click on Unpaid Bill.
The Unpaid Bill hold will prevent the following services: the ability to register for classes, release of diploma, enrollment verification, refunding and the release of transcripts.
2. How do I get the Unpaid Bill hold removed?
In order to remove this hold, the balance on your account will need to be paid in full. If you recently received the Unpaid Bill hold, you can make payment online via your HUB Student Center.
From there, click on the “Make Payment” link on the left side navigation bar. When you click the Make Payment link, you will be taken to the Enter Payment Amount screen. This screen will display the current balance on the account. From here you can enter the amount you want to pay, select a payment method (eCheck or credit card) and click the Continue button.
Payments made online and posted in real-time will take down the Unpaid Bill hold within minutes. If the payment does not post in real time there could be a delay of 24-48 hours. This same delay applies if a payment is made in person at 232 Capen. We encourage making payment online for the most expeditious processing of the payment and removal of the Unpaid bill hold.
3. How do I make a payment?
Students can pay their eBill by going to their HUB Student Center, under the Finances section and clicking on the “payment options” link. Upon doing this you have left HUB and entered the QuikPAY Message Board located within Nelnet Business Solutions.
From there, click on the “Make Payment” link on the left side navigation bar. When you click the Make Payment link, you will be taken to the Enter Payment Amount screen. You can enter the amount you want to pay and select a payment method (eCheck or credit card) and click the Continue button.
Depending on the payment method selected, you will then need to provide the bank (U.S. checking or savings account information-eCheck) or credit card information. Click on the Continue button and you will be asked to confirm the information that you have entered. At this point you will be able to confirm, edit or cancel your transaction. Confirming your transaction will start the processing of the payment.
If the payment processes successfully, a Payment Receipt screen will appear. Your transaction will be assigned a confirmation number and other data specific to the transaction. Bank or credit card information will only display the last four digits of the account number. You will be able to print this receipt for your records.
Students will also receive an email acknowledgment with the subject line of “UB Online Payment Notification."
To review online transaction history, go back to the Student Center Payment Options Message Board. Select “Transaction History”. This will take you to the Online Transaction History screen. There you can see each of the payment transactions that have been processed online.
4. I'm an authorized payer. How do I make a payment?
Authorized payers must log in to the following URL: https://quikpayasp.com/buffalo/studentaccounts/authorized.do
Upon logging in, the Authorized Payer will be taken to the QuikPAY Message Board located within Nelnet Business Solutions. From there, click on the “Make Payment” link on the left side navigation bar. When you click the Make Payment link, you will be taken to the Enter Payment Amount screen. You can enter the amount you want to pay, select a payment method (eCheck or credit card) and click the Continue button.
Depending on the payment method selected, you will then need to provide the bank (U.S. checking or savings account information for eCheck) or credit card information. Click on the Continue button and you will be asked to confirm the information that you have entered. At this point you will be able to confirm, edit or cancel your transaction. Confirming your transaction will start the processing of the payment.
If the payment processes successfully, a Payment Receipt screen will appear. Your transaction will be assigned a confirmation number and other data specific to your transaction. Bank or Credit card information will only display the last four digits of the account number. You will be able to print this receipt for your records.
The Authorized Payer will also receive an email acknowledgment with the subject line of “UB Online Payment Notification."
Authorized Payers can see the online transaction history of payments that they have made by going back to the Payment Options Message Board, select “Transaction History”. This will take you to the Online Transaction History screen. You will only be able to see the transactions that you have processed online on behalf of the student. The student can see all online transactions.
5. What is the balance I owe? Where can I find it in HUB?
What is owed on August 23rd is the amount due on your Fall 2011 billing statement less any credits, payments and/or anticipated financial aid posted since July 28, 2011. This means that you can deduct your anticipated financial aid from your bill. That is the balance due on August 23rd. The statement is just a snapshot of activity taken at a particular point in time. You are now able to see in your HUB Student Center any ongoing account activity that has occurred since that date. In the Finances section, from the drop down choices, select “Account Activity.” Remember to select “View All” to see the full list of transactions. See FAQ #6 for the location of the official billing statement.
Any credits or credit adjustments (such as medical insurance waivers) that have been posted to your account after July 28, 2011 will also reduce the amount owed on August 23rd. Refer to the “Account Activity” screen in your HUB Student Center for details of these transactions.
Financial aid recipients can view anticipated aid amounts by navigating as follows: In your Hub Student Center in the Finances section, from the drop down choices, select “Pending Financial Aid.” Remember to select “View All” to see the full list of transactions. The total pending financial aid for this view can be used to reduce the amount owed on August 23rd. See FAQ #3 for an explanation of anticipated aid.
Enrollment in the Payment Plan allows the student to budget for their billing costs and spread the payments over four or three installments. Payment plan participants will have their payments deducted from their account as calculated based on the payment agreement. Changes to the installment amount due will be made as part of a re-balancing process. If you feel the amount of this payment is incorrect due to anticipated financial aid and/or scholarships, please contact Nelnet Business Solutions at 888-470-6014 to request that your balance be adjusted.
Why does it say future due?
When a bill is run, a due date is assigned for approximately 30 days ahead of time. One day prior to the due date, this amount will move to “Due Now” status. Go to the HUB Student Center, Finances section, and click on “Account Inquiry.” This is where you will see “What I owe” broken down by term. From this page, click on the “Charges Due” link and you will be taken to a Summary of Charges by Due Date. For example, if you had a balance due from Summer 2011, you will see charges with a due date of July 19, 2011, along with any charges due for Fall 2011 with a due date of August 23, 2011. Note this amount does not take into account any anticipated aid.
I see several different balances, which one is correct?
The Account Inquiry and Other Financial information in the HUB Student Center is provided in a variety of ways, which often requires “drilling” down to additional pages for details. Some of these presentations do not reduce the amount due by anticipated financial aid.
In addition, the “payment options” link takes you to additional screens (Student Center Payment Options) that have a somewhat different look and feel from your HUB Student Center. In your HUB Student Center, in the Finances section, click on “payment options.” This will take you into the Student Center Payment Options page where you will see the “Message Board” welcoming you to the QuikPay system. Please note there is not an exact page match to screens in the HUB Student Center.
I am trying to make a payment. When I click on payment options nothing happens. What do I do?
While using your HUB Student Center, be sure to accept pop-ups in order to successfully complete transactions and view all messages. Only students who are in a severely delinquent status will not be able to make payments online. Students with a severely delinquent account should contact Student Accounts at 716-645-1800 or visit 232 Capen to discuss the status of their account.
6. When is the payment due?
- If you are not on a payment plan, your payment for the Fall 2011 term is due August 23rd. To avoid a late fee, payments must be posted by 6:00 p.m. (EST).
- Payment plan participants are on a different schedule and will have payments automatically deducted from their designated account (checking/savings/credit card) on August 5th, September 5th, October 5th and November 7th.
7. Why isn’t my financial aid deducted from my balance due?
Financial aid will appear as anticipated aid once it is authorized. The authorization process for Direct Loans includes the following steps:
- Student must accept their financial aid award in the HUB Student Center
- Complete an eMPN by visiting: https://studentloans.gov/myDirectLoan/index.action
- Complete entrance counseling by visiting: https://studentloans.gov/entrancecounseling
- Registration for at least six credit hours or full time certified
- Student is meeting Satisfactory Academic Progress (SAP) standards
My loans haven’t applied to my account. Is there anything else I need to do?
All students must accept their loans, complete entrance counseling and the e-MPN on the following website: https://studentloans.gov/myDirectLoan/index.action. Students that have borrowed at UB in a previous year do not have to complete a new eMPN or Entrance Counseling.
My Perkins loan isn’t applied to my bill. Can I deduct it from the bill?
Perkins Loans will not appear as an anticipated credit by August 23, 2011. All students should accept the loan and then deduct the accepted amount from the current amount due. Students will be notified if an eMPN for their Perkins Loan is needed.
My TAP estimate is different from my actual TAP award. When will I see the real value deducted?
The actual TAP award will be certified after the 5th week of school.
8. When will I receive my financial aid refund?
Eligible financial aid refunds will begin to be processed after the financial aid census date. Financial aid awards are based on UB credit hours registered by the semester census date. The census date is the date a snapshot is taken of all student registration for financial aid purposes. Be sure you are registered for the correct number of credit hours by this date—otherwise your aid may require repackaging which may also affect your student bill.
The census review will confirm the student’s enrollment, verify that financial aid is packaged based on the correct enrollment, repackage the financial aid if necessary and then authorize and disburse the aid. The aid will then get posted to the student account and a refund will be processed (if the posted aid exceeds the total amount due). Please refer to the following web page for the census date for your career: http://financialaid.buffalo.edu/process/census.php.
9. Where do I mail the payment?
Checks and money orders are the only form of payment that will be accepted through the mail. Please make checks payable to University at Buffalo and include your UB Person Number in the memo field. Allow 7 days for mailing to ensure proper credit. A postmark prior to the payment due date does not constitute the removal of a late fee. Payments should be mailed to:
- University at Buffalo
- Student Response Center
- 232 Capen Hall
- Buffalo, NY 14260-1631
10. How can I get a paper copy of my bill? Where is my paper bill?
Billing statements are now available in PDF format for printing. While using your HUB Student Center, be sure to accept pop-ups in order to successfully complete transactions and view all messages. To access your statement, go to your HUB Student Center, under the Finance section, click on the “payment options” link. This will take you into the Student Center Payment Options pages where you will see the “Message Board” welcoming you to the QuikPAY system. From there you click on “View Accounts.” In the drop down box titled “Account Actions,” click on either “Current Statement” or “Statement History.” There you will see a PDF icon that you can click to open and view/or print a statement.
If you are signed up for the payment plan, you are not in the standard billing stream as you have a different payment schedule. If an official hard copy statement of charges is needed, please print the terms and conditions from your payment plan agreement. To access your agreement, go to your HUB Student Center, under the Finances section, click on “payment options.” This will take you into the Student Center Payment Options pages where you will see the “Message Board” welcoming you to the QuikPAY system. Click on “Payment Plan,” then “View Details” to get to the “Terms and Conditions” link.
Effective with the Summer 2011 term, electronic/online bills have replaced paper billing statements. An eBill notification email is sent from UBeBill@buffalo.edu to every student who is enrolled in a particular term. The subject line of this email is: Your University at Buffalo eBill is available online. These email notifications will end with “QuikPAY Online Services in partnership with the University at Buffalo.” The notifications are sent to your UB email address. The notification email also includes instructions on how to get to your statement via the HUB Student Center.
11. Why aren’t my scholarship/tuition waiver/alternative loan/grad plus parent plus loan on my account?
Loan applications received by August 15th that have not been processed by the August 23rd payment due date will not be assessed a late fee as the loan application process has taken longer in the new system. Students who have been awarded a tuition waiver and/or third party sponsorship for Fall 2011 will also not be assessed a late payment fee for the August 23rd payment due date.
12. I received an award for ACG/SMART last year. Why do I not have it for this year?
The last year of this program was the 2010-2011 academic year. Multiple communications were sent to all ACG/SMART recipients during the 2010-2011 academic year to inform the student of the discontinuation of this Federal Program.
13. I have a scholarship through HESC, why isn’t it showing? Can I deduct it from my bill?
HESC Scholarships come to the campus on a roster and cannot be anticipated; the scholarships will be added to the financial aid award screens once the actual award is received from HESC. You may deduct your scholarship from your amount due, however you run the risk of being assessed a late fee if the scholarship is not received by August 23rd.
14. Why isn’t the medical insurance deducted from my bill? I waived it and the waiver isn’t on my account
The Student Medical Insurance Office is continuously processing waivers with the adjustments being posted to the student account on a daily basis. Please continue to check your account in HUB.
If more than 5 business days have elapsed, you have confirmation that your waiver has been accepted and there still is no credit showing on your student account; please contact Student Medical Insurance at 716-645-3044.
For general information about medical insurance waivers, please visit the Student Medical Insurance website.
My waiver is in process; can I deduct the medical insurance from my bill and pay the difference?
15. Why am I being charged twice for health service fee, athletic fee, technology fee and transportation fee?
Increases to the Comprehensive fee were approved after the initial Fall billing statement. The additional charge that you see on the account reflects the increase in the impacted fee components: technology, health service, transportation and athletic fee.
Communications regarding recent increases (including the comprehensive fee) have directed students to the Student Accounts website: http://studentaccounts.buffalo.edu/tuitionchanges.
Can I waive any of the comprehensive fee?
In order to receive a waiver of the components of the comprehensive fee ALL of the following criteria must be met:
- study takes place outside of the University at Buffalo grounds &
- the student DOES NOT have a current UB parking permit
If you feel you meet all of the criteria, you may complete the waiver request.
16. Why am I being charged for the health service fee? I waived my medical insurance.
The health service fee is not the same as medical insurance. The health service fee supports student health care, wellness promotion, counseling, and disability services. This fee can only be waived if you meet the criteria described above in FAQ #11.
17. I am on the payment plan and the amount I budgeted doesn’t match what is scheduled to be taken from my account. What do I do?
If you feel the amount of your calculated payment is incorrect due to anticipated financial aid and/or scholarships, please contact Nelnet Business Solutions at 888-470-6014 to request that your balance be adjusted.
18. Am I signed up for direct deposit?
This is something that you can confirm by logging into your HUB Student Center. In the HUB Student Center go to the Finance section and click on the “payment options” link. This will take you into the Student Center Payment Options pages where you will see the “Message Board” welcoming you to the QuikPAY system. Under the “Message Board,” select “Direct Deposit.” If you are enrolled in direct deposit, you will be taken to a screen that displays your enrollment information.
Note that if you were enrolled in direct deposit prior to HUB, you will need to re-enroll through your HUB Student Center.
Last updated: September 20, 2014 3:33 am EST